Emotional Intelligence Header

Emotional Intelligence

Originally published in the Zweig Letter on December 18, 2022
By Jay Kennedy, Vice President of Texas Operations and Julie Thiel

Be thoughtful in how you approach and manage your emotions, and you will find success building and maintaining meaningful client relationships.

You have a meeting with a potential new client. You have the skills and expertise to bring meaningful results to their organization, but in today’s competitive market that’s just not enough. Approaching a new client relationship through the lens of emotional intelligence is critical to not only win and maintain new business, but it can also set you apart from your competitors.

Here are some ways you can think about your EQ when approaching a new client relationship.

What is EQ? What does emotional intelligence mean? It is the ability to perceive, use, understand, and manage internal emotions. It also means understanding how to read the emotions of others to foster positive outcomes. EQ can help you overcome conflict, manage nerves and anxiety, and empathize with others. It takes practice, self-reflection, and self-awareness.

When approaching a new client relationship, flexing your EQ skills can also put you at an advantage to better listen to and really understand the client’s needs. Think of EQ as a tool in your toolbox, along with the technical expertise and skills you also bring to the client relationship.

Eight tips for approaching new client relationships. Having a high EQ means you can make emotions work for you in a constructive way. Here are some things to consider when approaching a new relationship with a client:

  1.  Practice self-reflection and self-awareness. Emotional intelligence is something that takes practice and ongoing self-reflection. Do you have weaknesses you need to overcome? Are you too informal in initial relationships before you know someone? Do you struggle to speak up and be assertive in group settings? Do you dominate conversations and cut people off during team meetings, rubbing some people the wrong way? Identifying your strengths and weaknesses and learning how to manage emotions will put you on a better footing with new clients.
  2.  Don’t approach a potential client meeting thinking you know everything. Clients are seeking your expertise, and they want to know what you bring to the table. But that doesn’t mean you should approach a new client meeting thinking you need to have all the answers. Stop, listen, and really pay attention to what the client needs, what they say, and how they say it. You’ll be able to offer more insightful solutions, as well as build a stronger working relationship.
  3.  Speak up. Listening is important, but clients are meeting with you because they want to hear what you have to say. Often, people feel more comfortable speaking up and offering contrary opinions when they are with people they know well. With new clients, understanding how to offer constructive critique or differing opinions is important to guide them in a positive direction. Find a balance to ensure you’re listening and offering input without dominating the conversation.
  4.  Prepare, prepare, and prepare. Meeting with a potential client is a high-pressure situation, and many people feel anxious approaching a new business relationship. But EQ is about managing emotions, and that means managing your anxiety. Preparing thoroughly for a proposal or presentation and doing your research can help you overcome nerves and make a stronger case on why you are the best person or firm for the job.
  5.  Reframe your state of mind. It takes conscious effort to change negativity into positivity, but reframing your emotions is helpful to build self-confidence. Feeling anxious about a client proposal? Instead, reframe your thoughts that you are feeling excited. Are you feeling overwhelmed? Instead, you’re feeling motivated to succeed. Your internal “talk track” can make your emotions work to your advantage.
  6.  Put yourself in the client’s shoes. Empathy is vital to growing your EQ, and putting yourself in the client’s shoes can help you better understand their ideas, concerns, challenges, and how you can best help. It’s also important to remember that they view their time as valuable, and they are giving you some of that time because they want to hear what you have to say. Approaching a client meeting with that attitude can help foster a positive relationship with your new client.
  7.  Watch out for anything that triggers a fight, flight, or freeze reaction. In a client meeting, are there answers you didn’t expect or prepare for? Did someone say something that put you on edge? Don’t get defensive. Understand that certain things may trigger your fight, flight, or freeze emotions. Managing your emotions during meetings and knowing you may run into something that makes you uncomfortable can help you redirect your emotions positively.
  8.  Approach client relationships as a partnership. As a consultant, your job is to help your client succeed. Understanding the give and take of client relationships can set the foundation for long, fruitful partnerships.

EQ can help grow your business, grow your career, and grow positive relationships. Be thoughtful in how you approach and manage your emotions, and you will find success building and maintaining meaningful client relationships and securing new business.  

Jay has over 30 years of experience managing municipal and civil engineering projects, including streets, storm sewers, water distribution systems, sanitary sewer systems, water and wastewater treatment, site grading, land use planning, and park improvements. Jay is particularly skilled at leading multi-discipline projects, developing capital and maintenance programs, and communicating with city staff, elected officials, and constituents.

[email protected] |  512.518.1819

Jay Kennedy
Electric vehicles

Electric Vehicles Infrastructure: Four Tips to Set Communities Up for Success

November 15, 2022
By Amy Fredregill, SR Director of Sustainability, WSB

Electric vehicles (EV) are here, and consumer demand is growing. That means more communities are exploring how to integrate EV chargers into their city planning. The bipartisan federal infrastructure law passed last year, which created programs like the National Electric Vehicle Infrastructure (NEVI) Formula Program, opened the door for even more funding opportunities and grants for cities to install fast charging stations. 

The problem, however, is that many cities don’t have an EV policy or goals in place. If communities don’t begin preliminary planning and outline larger policy goals, going after funding opportunities can leave cities scrambling and unprepared.

Here are a few tips and ideas that can help cities prepare for electric vehicle charging infrastructure and advance a plan that best fits the needs of residents and businesses, providing for positive future growth. 

  • Start the conversation and ensure policies are up to date. Initiating conversations with city administrators and/or city council members is an important first step, especially if electric vehicles have not been on the radar of community leaders to date. Determine what actions need to be taken including updating zoning codes. Do your codes allow for charging infrastructure or do guidelines need to be updated? Should the city encourage or require charging infrastructure with new construction? Is certain signage required where chargers are placed? Guidelines must be in place so that the community can meet its EV goals and promote orderly development. 
  • Determine your city’s plan and budget. Different communities have different goals for EVs, and it’s important to adopt goals that reflect the needs of residents, businesses, visitors, and the community. Does it make sense to take on an ownership model where the community owns the EV charging stations and related infrastructure, including maintenance and upkeep? Will it make more sense to work with a third-party vendor to own and operate the equipment on city property? Is your city installing chargers for city owned EVs? Should the ownership model be the same as publicly available chargers or different for fleet vehicles? By clearly defining and establishing structured goals and budgets, cities can determine what works best for their city, staff capacity, and budgets. 
  • Work with your utilities and look at your infrastructure power capabilities. As more EV chargers are built and utilized, cities must also look if they have the infrastructure and power capacity to support it. Utilities will sometimes help cover the cost of upgrading power systems or help find ways to balance capacity by setting higher fees at peak demand times. By working to communicate costs and decisions with utility companies, cities can avoid undue stress and complications. It is important to consider upfront costs, monthly or annual fees, and possible profit both in the short and long term based on the ownership model you determined in #2. Additionally, working with your building maintenance and electrical teams can help you understand your building’s electrical capacity.  
  • Consider why these upgrades are important. Growing consumer demand and more funding for EV infrastructure are just two of the reasons why cities should have an EV plan in place. Some communities are using their fast-charging infrastructure to attract business and residents, advertising itself as an EV ready city. Still other communities find opportunities to partner with companies to place charging stations in popular areas to boost visits to local restaurants and businesses. EV infrastructure can also help communities reach their sustainability goals as transportation is the largest source of greenhouse gas emissions.

There is no one-size-fits-all EV plan for cities, and WSB is ready to assist with determining a strategy and workplan, policy writing, grant applications, reviewing zoning guidelines, and whatever else communities need to advance an electric vehicles infrastructure plan that’s right for your community.

Bridget serves as the Sustainability Program Manager at WSB, helping propel sustainability projects and opportunities forward for our clients to reduce costs while meeting their community and stakeholder needs. She has led the Sustainability Growth Coalition at Environmental Initiative and served as chair of the St. Louis Park, MN Environment and Sustainability Commission, moving forward progress on climate and energy, while engaging community members and business leaders.

[email protected] | 920.202.0234

Leaves

When the Leaves Fall: Proactive Leaf Management Tips for Communities

November 15, 2022
By Jake Newhall, Project Manager, WSB

Autumn is in full swing. While the arrangements of red, orange, and yellow are stunning, the mass collection of leaves that enter a city’s sewer system after a rainfall can cause serious damage – from clogs to flooding to pollutants in our waterways. 

When the Leaves Fall

When leaves fall, especially when followed by heavy rainfall, leaves on roads, sidewalks, and other impervious services can wash down into city sewers. When the leaves break down and decompose, the nutrients they contain can end up in water. This leads to harmful algal blooms and degraded water quality in rivers, streams, lakes, and other water bodies. 

Additionally, too many leaves washing down stormwater systems can also clog pipes and drains, cause localized flooding, and lead to expensive maintenance costs for cities. 

How can cities proactively address fall foliage and prevent these issues? Here are some tips and tricks. 

Targeted Street Sweeping

The first thing communities can do to avoid these problems is establish a targeted street sweeping plan which analyzes and maps impervious surfaces and high tree canopy coverage areas, as well as their proximity to high-value water resources. Street sweeping is one of the most cost-effective methods to reduce pollutant and nutrient loads to waterbodies and can be very helpful in achieving TMDL goals.

While leaf fall can happen at different times each year depending on several factors including weather, an efficient street sweeping plan prepares communities to manage and strategically target optimum leaf removal.  

Community Education 

Another thing communities can do to help prevent leaves from clogging drains and entering into waterways is to educate residents and private property owners about best practices in autumn. Raking leaves, bagging them, clearing the gutters near private properties, Adopt-a-Drain programs, and properly disposing of the leaves can go a long way in reducing the total amount of nutrients in our waterways and leaves in storm drains. 

How WSB Can Help 

Not sure where to start with creating a targeted street sweeping plan? WSB can help create a customized street sweeping plan that meets your community’s needs. WSB can also help communities reach their pollutant removal goals and execute on water quality management. 

Jake has more than 15 years of engineering experience designing and managing many types of water resources projects, including modeling, planning, design, maintenance programs, and construction. Jake has worked with various municipalities, counties and state agencies to solve challenging water quality and water quantity problems.

[email protected] | 763.231.4861

Oil and gas

Integrity Management of Energy Pipelines

Natural Pipeline Rupture & Fire

October 17, 2022

In May of 2020, a natural gas transmission pipeline ruptured in Hillsboro, Kentucky, causing a fire and millions of dollars in damage. The rupture, which occurred on a hillside pipe segment, had previously been identified by the operator for geotechnical monitoring and mitigation due to the presence of an active landslide. Following the incident, the National Transportation Safety Board (NTSB) released a pipeline investigation report (PIR-22/01) on the incident. While thankfully there were no fatalities or injuries, the operator estimated the cost of property damage and emergency response was $11.7 million.

Between 2018 and 2020, the operator performed multiple integrity management studies, including in-line inspections (ILIs) and geohazard assessments at the site of active landsliding.  Integrity studies indicated that the affected pipeline was exposed to external loads, or loads transmitted to a pipeline from an external source.  Although the operator planned to mitigate the hazardous site in Summer 2020, hillslope failure and pipeline rupture occurred before mitigation was completed.

Tips for Proactive Pipeline Management and Risk Mitigation

For gas and hazardous liquid pipelines, proactive management of geohazard risks is critical. To ensure pipeline safety and integrity, here are some tips for operators:

  1. Perform comprehensive geohazard risk assessments, including field surveys, to efficiently identify, document and prioritize the nature and extent of potential threats. Detailed investigations should reduce uncertainly and improve risk and financial-based decision-making. 
  2. Quantify external loading and load distributions for at-risk pipelines.
  3. Monitor environmental conditions and changing weather patterns.  Soil stability can be adversely impacted by changing weather patterns, so it’s important to check soil and surface materials regularly.
  4. With the assistance of geotechnical engineers, design and implement site-specific monitoring and mitigation plans based on risk analyses and load calculations.  Monitoring and mitigation plans should provide operators sufficient time and information to act in response to geohazard events.

How WSB Can Help

Due to the complexity and variability of geohazards, WSB’s Energy Sciences team recommends comprehensive geohazard risk assessments be performed for energy pipelines on five-year schedules. Our team of scientists and risk assessment specialists can help you identify, mitigate, and manage geohazard risks through services tailored to meet regulatory requirements and individual risk profiles. 

Construction Industry

Construction Industry Volatility and Rising Prices: Avoid Frustration & Achieve Success

October 14, 2022
By Christopher Kester, Sr Estimator, WSB

Economic instability, rising inflation, and labor and supply chain issues have created price fluctuations and instability in the construction industry. Simply put, costs and supply availability are harder to predict, adding undue complications to those planning and executing construction projects. 

Every project, every client, and every contractor is different, but many are facing similar challenges. While there are no quick and easy solutions to completely predict and overcome rising costs and swift market changes, there are some things to consider that can help mitigate risk and help you overcome obstacles. 

  1. Consider alternate materials. Material acquisition is more difficult than ever as our industry feels the squeeze of supply chain shortages. It can be difficult for suppliers to provide certain building materials to contractors at certain times, and short summer construction seasons in colder climates can squeeze supplies even more. This then causes problems for owners who don’t have a backup material they would like to use for their project. When preferred materials aren’t available, have a contingency plan and substitute building materials where possible. Clear communication between contractors and owners about which substitute materials should be used is an important part of the design process.
  1. Plan ahead. It is important to plan out projects ahead of time as much as possible and stick to your timeline. Right now, suppliers are having difficulty putting materials on hold for clients. Planning ahead and coordinating with suppliers on timing of materials can make a huge difference.
  1. Be flexible and work in stages. As the road construction season comes to an end in northern states, many suppliers are out of high-demand materials, meaning a good number of projects will have to be put on the waiting list as supplies come in. If you can delay certain parts of a project and work on others to keep a project on schedule, this can help overcome temporary roadblocks. Completing the project in increments also gives the construction team enough time to complete the tasks and gives the contractor and owner time to coordinate material acquisition.
  1. Understand risk and how developers predict cost. Trying to predict project costs has become more difficult, from the price of materials to the cost of labor, and everyone is working to keep their financial risk at a minimum. Often, there is a sizable imbalance between the price it takes a contractor to complete a project and the price the contractor bids for the work. Dramatic price fluctuations have caused a great deal of frustration for owners who are confused as to why a project might be so expensive compared to the price of the same project a few months earlier. Different types of projects like design-build and construction management/general contractor, for example, come with different amounts of risk, so it’s important to think through what works best for your project. 

While there’s no crystal ball in the construction industry, common sense planning and following these tips can help mitigate risk, provide confidence to all parties involved, and set your project up for success. 

Chris spent most of his career with a regional construction company where he prepared production-based estimates in excess of $300 million annually, many of those being DOT or State-Aid. He provides the ability to analyze from the perspective of a contractor and assemble a contractor-style estimate while identifying, analyzing, and mitigating risks.

[email protected] | 651.492.3853

Q&A with Shawn Poe | Know When the Time is Right for Staff Augmentation

October 14, 2022
By Shawn Poe, Director of Municipal Services and Kim Lindquist, Director of Community Planning, WSB

Staff turnover, economic conditions and resources all impact the capacity and workload of city staff. Scalable staff augmentation has become another tool in the toolbox of cities who are hoping to backfill a role, complete a special project or increase available resources. Shawn Poe, Director of Municipal Services, explores the benefits of staff augmentation with Kim Lindquist, Director of Community Planning & Economic Development.

SP: Why would a city consider staff augmentation?

KL: The number one reason to consider staff augmentation is to support staff turnover and coverage during a time of transition. If a staff member resigns, it often takes months to fill a vacancy. The great thing about staff augmentation is that cities can keep their projects and workload moving forward with limited interruption during that interim time. It also allows cities to evaluate a position to determine if it requires a full-time employee, or if tasks can be handled on an as needed or part-time basis.

SP: Is there a magic number of hours or roles for staff augmentation?

KL: No, and that’s the beauty of it. It’s scalable. A city may need support for a month, or for a long-term project. In my experience staff augmentation looks different for each community, which is great because WSB has the flexibility to fit the client need. We have situations where the augmentation is project based, like review of a specific planning project, and we have other clients where the augmentation is service based, for example conducting code enforcement for the community. We work with the client to arrive at a solution that works for their needs including providing in-office hours, dedicating two or three days a week or working within a specific time period until the project is completed.   It’s a flexible option for cities that can be scaled up or down at any time. It really depends on the community and their unique needs.

SP: How is the talent shortage impacting staffing resources?

KL: In many local governments, we’ve seen a wave of baby boomers retiring that held upper-level director positions. As they retire, finding leaders to replace them has been challenging as attracting and retaining talent is a struggle across industries.  Communities who are having a hard time finding candidates to fill roles are relying on augmentation to ensure they’re moving their projects and initiatives forward while they work to fill those positions.

SP: What do you think are the biggest benefits of staff augmentation.

KL: I think many communities don’t realize the financial savings that come with staff augmentation. It alleviates the need to hire an FTE and allows staff to have additional bandwidth to focus on higher level tasks and council policies rather than routine tasks. When the economy is strong, people don’t think about the pluses and minuses of hiring someone, but at the same time, no one wants to lay anybody off.  The true benefits lie in the scalability and flexibility of staff augmentation. 

When WSB supports communities, we stress the full resources behind us. I work in planning, but have quick access to expertise in many areas including economic development, code enforcement, public works, city engineering, sustainability, etc. We bring a wealth of expertise to the table to help support a community’s comprehensive needs.

Shawn is a Director of Municipal Services based in the Denver office and brings almost 30 years of experience in the public and private sectors in both Colorado and Texas. Throughout his career, he has supported communities across the nation as a city engineer, director of public works, and director of engineering.

[email protected] | 214.773.6767

Shawn Poe

Kim is a planning professional with over 30 years of experience overseeing a variety of complex planning projects. Kim worked in high growth communities working with developers and the public on entitlements for residential development and business attraction to the city.

[email protected] | 612.670.2790

Kim Lindquist
Housing, house

Housing Trends: Multi-Family Housing & What It Means for Communities

October 14, 2022
By Lori Johnson, Sr Professional Community Planner, WSB

Housing prices are expected to jump nearly 10 percent by the end of 2022. Interest rates are on the rise and inflation is pushing the price of labor and materials up and up. The result, tied with an already exacerbated shortage of starter homes and affordable housing, is a growing demand for multi-family housing. Market rate apartments are a big trend in communities across the country right now as the demand for rentals grows.

What does this trend mean for communities, for developers, and for long-term strategic planning? Here are some things to consider around multi-family housing.

Developer and Consumer Demand

With more people searching for apartments, developers are on the hunt for land zoned and guided appropriately for multi-family uses. There are, of course, a limited number of parcels that have the proper land use and zoning for apartment buildings and townhomes. If developers cannot identify parcels of land currently designated for apartments but see an opportunity, they are encouraging community leaders to rezone or reguide land where possible.

And what makes a parcel of land ideal for market rate apartments? Developers look at several factors including uncomplicated access to major roads, proximity to restaurants, bars, shopping and commercial property, and good visibility.  Moreover, many local businesses like to have apartments nearby, as they provide customers concentrated in a centralized location and may encourage multi-family and mix used development builds in certain areas.

Considering the Pros and Cons of Multi-Family Housing

For communities, comprehensive and strategic planning means developing land in ways that meet both short and long-term goals and benefits residents, small businesses and overall growth. Not every project a developer proposes will be approved or should be approved, but communities are also looking at the market which is driving apartment growth right now.

Whether a community is rural, exurban, suburban, or metropolitan can also impact decision making between single family and multi-family housing. Are you a suburb or city where promoting concentrated apartments that are walkable, accessible, and attracts nearby commercial businesses make sense for land development? Or are you an exurban or rural community where the greater attraction in the long-term will be single-family dwellings? They also must weigh going with current market demand or waiting to see if and when the market may shift.

Rezoning land for apartments can also bring concern and protest from local property owners. Many people worry that apartments bring more cars, more noise, more lights, and can change the character of neighborhoods. City councils can also explore opportunities to mitigate neighborhood concerns, looking at things like berms and landscaping, fencing, traffic studies, building height ordinances, and more.

On the positive side, apartments provide the type of housing that is wanted and needed right now as rising prices make home ownership out of reach for many. Apartments also provide amenities many people want like gyms, pools, no maintenance costs, greater social connections, etc.

All cities have different types of constituents, so the question is how to balance the needs of renters and non-renters.

How WSB Can Help

For communities navigating rezoning, developer engagement, and a growing demand for multi-family housing, WSB can help. We can help city leaders navigate ordinance compliance, planning augmentation and staff review of site applications, and can provide market guidance to elected officials to know what is happening right now. We can also help local governments review and update their comprehensive plans.

The market for multi-family housing is moving quickly, and our expert staff can help guide you through it all and ensure you make the decisions that best meet the needs of your residents and community.

Lori has more than 25 years of experience working in a municipal planning department, having worked her way up through the planning department at the City of Blaine to become their city planner. She has worked in all aspects of city planning activities including project management, site plan and application review, public participation and long range planning.

[email protected] | 612.364.3029

Healthy street

The Infrastructure Bill Helps Promote Healthy Streets and Bridge Gaps for Underserved Communities

October 14, 2022
By Bridget Rathsack, Program Manager and Eric Zweber, Sr Planner, WSB

The $1.2 trillion federal infrastructure bill opened the door to many new opportunities that can help improve historically underserved communities through healthy streets. With such a large infusion of money into our nation’s infrastructure, now is the time to ensure that future planning and investments in public spaces serve those who have been too often overlooked in community planning. 

Whether it’s reducing heat islands through pavement reduction or increased tree cover, reshaping public spaces to better meet community needs, or reducing the risk of pollutants and other health effects impacting low income and BIPOC neighborhoods, equity must be part of planning for healthy streets and public spaces. 

Where can communities start? Here are some ideas. 

Explore and Recognize Areas of Need First

Directing the money to the places that need the most investment can create the biggest impact. Communities must map out and understand the areas where BIPOC, low-income, low tree cover, and high-transit-needs are present.

Recognizing these areas of need is critical but listening to the people who live in these communities is even more important. Ensure that investments being made meet the needs of the community you intend to serve and that all voices are at the table. Infrastructure investments should make a meaningful difference for those actually living and working in those communities. 

Building Healthy Streets and Improving Public Spaces

What kinds of projects can improve public spaces in underserved communities? Thinking about all three pillars of sustainability – environmental, social, and economic – will help drive a project’s potential positive impact on the overall health and well-being of residents. 

Many communities are exploring installing and maintaining more sustainable pavement options to help improve safety, transit, and overall community health. For some communities in certain climates, pervious pavement, where water can be absorbed into the ground below and reduce runoff, is a sustainable choice. For others, installing light colored pavement instead of traditional asphalt can reduce heat islands. 

Tree canopies and cover are also important for both the environment and human health. Studies have shown that residents in low-income and urban communities face higher temperatures due to the urban heat island effect. Urban heat islands increase air pollution, energy consumption, compromise human health, and impair water quality. 

Finally, creating and improving pedestrian walkways and transit stop locations increases a community’s connection and grows opportunities for those who depend on public transportation. 

How WSB Can Help

Whether it is helping you explore and identify needs within your community, planning for the future, or assisting you in applying for grants – WSB can work with you directly every step of the way to ensure your community obtains all the resources it needs. 

Now is the time to make a big investment in your community, improve public spaces, and ensure you are doing it in an equitable manner that benefits traditionally underserved communities and people. 

Bridget serves as the Sustainability Program Manager at WSB, helping propel sustainability projects and opportunities forward for our clients to reduce costs while meeting their community and stakeholder needs. She has led the Sustainability Growth Coalition at Environmental Initiative and served as chair of the St. Louis Park, MN Environment and Sustainability Commission, moving forward progress on climate and energy, while engaging community members and business leaders.

[email protected] | 920.202.0234

Eric has over 20 years experience with community planning, renewable energy, and sustainability projects. He has worked cooperatively with a number renewable energies developers to develop both solar and wind resources and is a past board member of the Minnesota Solar Energy Industrial Association (MnSEIA). He has a passion for sustainable and resilient practices to address the needs of communities and larger public.

[email protected] | 612.581.0504

Equity Capacity

Equity Capacity Building Using the Infrastructure Bill

By Bridget Rathsack, Program Manager and Eric Zweber, Sr Project Manager, WSB

Communities across the country see big opportunities around the $1.2 trillion federal infrastructure bill. With this funding, there is a real opportunity for communities to invest in projects for low-income and traditionally underserved communities and advance sizable projects that create a better community for all. Including equity capacity building in infrastructure project planning will not only enhance local communities and benefit residents, but it can also give projects a competitive edge in securing dollars as communities compete for funding.   

Here are some ways that communities should be thinking about building equity into their projects.

Understand the Needs of the Community & Those You are Working to Serve

As leaders look at the needs in their communities, it is critical that investments are made in a way that is not only smart and helps add value to communities, but that also shows they are listening to the voices of residents who are impacted by these projects and including them in the decision-making process.

When community leaders work with stakeholders to build consensus, it ensures they are building projects that improve equitable outcomes and make them more competitive for grants and funding to advance the projects. Tribal communities, for example, have been disproportionately impacted by natural resource extraction and land development. Low income and BIPOC (black, indigenous, and people of color) communities often lack adequate investments in everything from transportation infrastructure to community development. Building relationships and trust with impacted communities is central to this work and can help advance the goals of all stakeholders involved when done in a meaningful fashion.

Bringing an Equity Lens to Different Types of Projects

Equity capacity building can be brought into may kinds of projects and there are three big categories to consider when thinking about advancing equity using the Infrastructure Bill:

  1. Improving access and accessibility to infrastructure for people of all abilities; including public transit, transportation access, and modifying infrastructure to meet current standards and management best practices.
  2. Investing in projects where there is a high percentage of BIPOC or low-income population.
  3. Advancing priorities for indigenous communities that elevate equity, sustainability, and self-sufficiency.

Whatever type of project you are working on, understanding how it advances equity and how to communicate that can help secure funding and move it forward.

Comprehensive Plans & Big Picture Thinking

A community comprehensive plan brings together leaders and stakeholders to look forward at population growth and development opportunities to create a vision for the future. Plans need to be forward-looking, while also flexible enough to meet changing demands as communities grow and change. Equity and sustainability are important elements to consider and weave into community planning.

What’s more, community plans often include big projects and changes that can drive meaningful community progress. However, sometimes resources are limited or other projects take precedence. With the massive investment in infrastructure from the federal government, this is a chance for communities to look at their comprehensive plan and move the big picture projects with long-term benefits forward.

This is a unique opportunity to go after projects that build equity and will positively impact communities and citizens for decades to come.

How WSB Can Help

Whether it’s reviewing and updating community comprehensive plans, using community engagement, designing, writing grant applications, or seeking out partners to support your project, WSB has a team of experts who can help your community navigate and execute on projects that improve your community and build equity capacity.

The infrastructure bill is a once in a generation funding opportunity, and a chance for local leaders to fund big, bold projects that will benefit communities for generations to come.

Bridget serves as the Sustainability Program Manager at WSB, helping propel sustainability projects and opportunities forward for our clients to reduce costs while meeting their community and stakeholder needs. She has led the Sustainability Growth Coalition at Environmental Initiative and served as chair of the St. Louis Park, MN Environment and Sustainability Commission, moving forward progress on climate and energy, while engaging community members and business leaders.

[email protected] | 920.202.0234

Eric has over 20 years experience with community planning, renewable energy, and sustainability projects. He has worked cooperatively with a number renewable energies developers to develop both solar and wind resources and is a past board member of the Minnesota Solar Energy Industrial Association (MnSEIA). He has a passion for sustainable and resilient practices to address the needs of communities and larger public.

[email protected] | 612.581.0504

Wastewater treatment

Top 5 Challenges Wastewater Utilities Are Facing Today

By Ursinio Puga, Professional Engineer, WSB

Managing local water and wastewater systems can be a complicated and challenging task that has a huge impact on residents and local businesses. Waiting to find solutions just isn’t an option. Below we discuss the top five challenges facing city wastewater systems today. Addressing these challenges before they become a real problem is key to continued success in your community.

Aging Infrastructure: The American Society of Civil Engineers recently gave our nationwide infrastructure (including wastewater treatment plants) a D+ grade. Minnesota wastewater treatment facilities are not immune to the aging infrastructure issue. Wastewater treatment facilities generally have a design life of 20-years. The need to start planning for repair and replacement of facilities is a continuous cycle.

Funding: Utilities know upgrades are needed due to growth and capacity limitations, aging infrastructure, and new effluent limits. Funding sources in Minnesota for improvement projects include Public Facilities Authority (PFA) low interest loans and new limits are typically eligible for Point Source Implementation Grants (PSIG). The best funding option for each facility will depend on its unique situation. It is important that utilities manage connection fees and user rates appropriately to ensure funds are available to pay for improvements.

Effluent Limits:  Ever evolving effluent limits are a constant challenge for wastewater utilities. Wastewater facilities in Minnesota are receiving stringent effluent phosphorus, total nitrogen, total dissolved solids (TDS), and chloride limits. Each of these limits typically require upgrades or additional processes to the wastewater facility. A unique situation for utilities is the lower chloride effluent limit. This may require upgrades to a community’s drinking water treatment plant to provide softened water to users so that chlorides are not added to wastewater streams by private water softeners.

Biosolids Handling:  Biosolids are very challenging to treat and dispose of for any wastewater facility.  The processing of biosolids generally depends on available resources/funding at the utility and the staffing levels of wastewater operators. Stringent effluent limits such as lower phosphorus limits are significantly increasing the volume of biosolids generated at wastewater treatment facilities.  Emerging PFAS regulations are adding further challenges to the final disposal of biosolids from wastewater treatment facilities.

Operations Personnel:  Like many industries, the wastewater treatment industry has been greatly impacted by a shortage of operations staff. This shortage of operations staff is due to an aging work force retiring and smaller numbers of replacement staff entering the operations field. The shortage of operations staff is also enhanced by reclassification of wastewater treatment facilities to Class A and B facilities to meet stringent effluent limits. Utilities need to plan accordingly to minimize impacts from operational staff shortages by promoting education, training, and advancement of operation staff. Utilities must also implement a staff retention plan or engage with an outside consultant to maintain or increase their staffing levels.

WSB’s team of experts are available to help with any or all the wastewater challenges discussed here. We leverage and advance technology to provide system assessments, facility plans, funding services, engineering design, construction administration and observation, and on-going personnel support for wastewater systems. 

Ursinio provides infrastructure planning, modeling, design, bidding, and construction administration services to both industrial and municipal clients across the Midwest. He has extensive experience in a wide variety of treatment pilot projects ranging from biological filtration of drinking water to UV disinfection of wastewater.

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